655 5th Ave, Midtown East, New York, NY
Its a gorgeous retailer format, the selection is quite nice compared to online as typically you would like to see in person, what you are buying with: High quality, Materials Sturdiness and Value. The workers right here will greet but then not bother that will help you search for anything, got here in to discover a Father’s day present, was occupied with getting my father the Gancio or the penny loafer, couldnt obtain any help so I left. Possibly I’ll strive again for an additional occasion, as with Ferragamo for myself I store online or at a department retailer like Bergdorfs or Saks, however with shopping for a reward for someone, I should see it in particular person, they need to have higher customer support.
PLEASE Don’t Store Right here! The worst customer service I have expertise in all luxurious retail. If you happen to need to purchase ferragamo (I do know some people love the consolation of their sneakers) PLEASE go through a division retailer. Ferragamo critically wants to improve their customer service, they’ve lost me as buyer for all times, and as you see via other critiques many costumers really feel the identical manner If you are going to have ridiculous return policies, then you absolutely have to notify the shopper Before the acquisition is made.
horrible corporate service & bait/switch. bought pair of footwear with defect. I known as retailer and requested what to do and they referred me to local shoe cobbler. Seems (I) they have an really helpful restore retailer in NJ, and (II) Once you Send THE Sneakers FOR Repair THEY VOID ANY Warranty FOR Substitute. So I spent $650 on my sneakers, paid $one hundred to get them fastened (OUT OF MY POCKET), am told since they can’t be fastened and sneakers were modified (in attempt to repair them) “HOPE You have A fantastic DAY (AND You’re SHT OUT OF LUCK DUMB Buyer)”
I love this store. It is fairly giant and the shoe choice is beautiful. They even have an assortment of collector’s footwear that are inspired by the archives. When you love Florence and/or footwear, this is heaven. Rocky assisted me. She was easygoing and informative. This was a fantastic experience.
I’m writing this review for Customer service/Phone Service for this store. Sadly I need to agree with the reviewers under that the workers has an perspective. After buying slip ons, we had a comply with up call to verify shipping and billing information. The one who known as “G” was extremely impatient and rude. This isn’t the type of treatment you’d expect after purchasing $600+ dollar sneakers… I understand that there’s pride in the products due to its quality. This give you no excuse to be rude and brief along with your customers, together with your paying ones. These employees are simply appears. Don’t let your outfit get to your heads guys…
I’m dumbfounded that this retailer has not gotten a evaluate higher than 3 Stars since June of final 12 months. That represents a colossal failure on the a part of their management who I am shocked are nonetheless employed. Any store that fees these costs higher have customer support that is on level. I am talking overly gracious, useful and apologetic people salvatore ferragamo mens glasses who facilitate an experience worthy of greater than 5 more stars. Sadly, they do not. Fortunately, they’ve competitors in the category I buy which is, of course, shoes. Management should in all probability take a visit to a local Nordstrom and see how they do enterprise, paying cautious consideration to the employees’s demeanor and candor. The experience at this store and their scores reflect an institutional failure in customer service which is inexcusable, particularly on this economy. Given the very fact that they are the producer, I should assume that margins are no less than double what they’re at Nordstrom, yet they act like they’re doing me a favor. Add the eight.875% gross sales tax that I don’t have to pay in the great state of NJ, and there’s not a complete lot of gray area who’s going to get my cash. Individuals, your sneakers start at about $540. possibly the customer experience you attempt to supply ought to replicate that. I obtained better service shopping for a pair of Converse on the mall from a high school kid who called me “dude”. Try to be ashamed.
I find coming directly to the shop much simpler than hunting and pecking on-line so you can see, feel and try on the gadgets. Selection is first rate, I want there have been extra of all the things. I did must knock off one star for his or her return coverage. I perceive they don’t need to get caught with the store product however that motivates me to only browse in the shop and buy from huge name department shops as a result of they stand behind their return policy. As for gross sales associates, some are good….they treat me much better after i are available in during the workday in my Armani go well with than they do on a Saturday after i’ve got on jeans and a sweatshirt….don’t actually appreciate that as I am the identical individual with the identical bank account.
I had the worst customer support expertise ever! not with the sales individual but with the shipping department, because the sales person that helped me was off. After reading the reviews I know have a transparent image why. They do not perceive the mission, worth or the requirements of a excessive-finish model so I asked to be refunded before my purchase was even shipped.
Lovely store! I’ve adored this brand for quite sometime. This store has a Lovely format that praise the designs. The employees is pleasant and useful however not pushy.
We had an awesome experience right now and every time we come for a go to! Davide was wonderful in males’s section and even gave us enjoyable restaurant suggestions!! We will probably be back!
The buying experience is very unpleasant. The Asian guy who was new there bought me the incorrect product after I waited him for over 20 mins only for checkout. After returning house I discovered that was not even of the same design I wanted so I came again next day. Additionally the price he informed me the first day was barely totally different from the worth he claimed the next day (which he refused to acknowledge). I perceive he just needs time to know his enterprise extra, but he looks like he would not care about his faults in any respect. It’s not about the extra value or the inconvenience exerted on me. It’s in regards to the attitude he treats his customer. Is it right to be so arrogant and irresponsible as a salesperson in a high-end luxury store
My evaluation is directed for the Customer support/Phone Services of Salvatore Ferragamo. Unfortunately I should agree with the opposite reviewers that there was angle on part of the staff. We had bought slip ons, and the shop requires verification of delivery address. The customer support lady “G” was extraordinarily impatient and the opposite of what a high finish retailer is expected to ship. This is very disappointing service, given the footwear weren’t “cheap” by any means. I perceive that it is one thing to be happy with a product and know the brand nicely. However this on no account means that the store can be rude to its hardworking customers. It is trying like these workers let being a excessive finish store get to their heads. Give it a break…
I don’t normally give out one star critiques until you earned it (this is my second). Nevertheless Ferragamo went out of their strategy to get this one. Stopped in after leaving Dolce to visit a couple of pals that work right here. Went as much as the males’s division with my wife and instantly felt uncomfortable as two of the ladies working there began to level at her and giggle to each other. Both of us have been dressed fairly properly, me sporting a pleasant blazer, button down, jeans and boots and the spouse also appropriately attired in a dress. Requested somebody if either of my acquaintances have been available and was given a snooty reply. Guess what I don’t need anything from here. We store on 5th as a result of we can, not as a result of you’ve gotten some fundamental human necessities essential for life. Get a clue. Instantly turned and left, walking past the nonetheless giggling buffoons and over to Versace had been we get high notch service Every TIME.
Stunning product and always great service, Anthony is always helpful and gives nice service both pre and put up buy!
I bought two pairs of beautiful shoes. I wore them and the plastic bows (3) broke off in the course of the very first sporting. These bows lined up on the back of the ankle and have been a focal point. I returned to a neighborhood store in Scottsdale, who informed me that he could not refund the cash, but, would return to New York. I had my receipt and had the supervisor make me a replica. I additionally took the managers card and had him write on the back of the card that I returned two pairs of footwear. 3 months later, I nonetheless had not been contacted nor, had I acquired a refund. I referred to as the net customer support, who seemed up my order and mentioned she would have applicable personnel look into it. I did not receive a call, however, bought an e mail that they were refunding one pair of footwear and returning the opposite pair. Not repairing the opposite pair, simply returning This can be a designer I will never buy from again due to their business practices. The footwear are cute however, don’t hold up for sporting. Should have refunded both pair.
Obsessed with this store. Lots of store on fifth Ave have snarky individuals working there that can’t even afford the merchandise they work for . Trust me I do know bc half of them are pals of mine. Anyways I at all times prefer to stop by Ferragamo and see what’s new. The associates within the woman’s division are amazingly kind. They do not choose you no matter what. Form of reminds me of Barneys which is also excellent. Love this retailer and superb staff within the lady’s
So the runway show for autumn/winter may be very wonderful..However what a tease!! Virtually nothing from the present is definitely in their NYC “flagship” store!!!!!!! It turns out that many runway shows from high designers are in actual fact whole teases. So what is the point Get the punter in, then say Oh sorry sir we did not really make that. Talk about false promoting
Up until this level, I’ve never heard a salesperson speak about me behind my again. Just walked in, browsed round, requested a question about their sneakers. 2 seconds later and a few feet away, he scoffs to a different salesperson about my sneaker question. Actually If you are going to make detrimental comments about prospects and their ridiculous questions, at the very least wait until they’re out of earshot! I do know fifth Ave is tough, in all probability quite a lot of tourists asking tips on how to get to FAO or Central Park. But in case you had been paying attention, you would’ve observed that I walked in sporting $1500 Ferragamo boots. Undoubtedly walked out with nothing. Get your stuff together guys, you can do method higher.
I don’t write evaluations I prefer to examine them. Nevertheless the horrible customer support and satisfaction with on-line purchases is the worst I ever had. My package deal was not delivered. I used to be not in a position to get a refund. It took me 3 weeks to get my cash back.
I’ve never felt the necessity to write down such a destructive assessment in my life, however I want I could give these people detrimental stars for the worst service ever. I’m never shopping for from this retailer or designer again after my expertise making an attempt to order a scarf for my stepmother for christmas this 12 months. Every single salesperson I spoke with was fully lazy and incompetent, both refusing to look for the scarf or placing me on hold for indefinite amounts of time. To prime it off, once I lastly ordered the scarf, they messed up the order, did not even send me the tracking number, and once i called again to correct the error they informed me they could not as a result of *I couldn’t remember the identify of the associate I had referred to as. Everybody here is lazy and incompetent, and that i’ve by no means needed to deal with such terrible service in my life. All they did was switch me from one person to the subsequent, never taking any responsibility for their errors. UNBELIEVABLE. Do not waste your time with them.