655 fifth Ave, Midtown East, New York, NY
Its a lovely store structure, the choice is quite good in comparison with on-line as sometimes you want to see in particular person, what you’re shopping for with: Quality, Materials Durability and Value. The staff here will greet but then not trouble that can assist you look for something, got here in to find a Father’s day gift, was fascinated about getting my father the Gancio or the penny loafer, couldnt obtain any assistance so I left. Possibly I will try again for an additional occasion, as with Ferragamo for myself I shop on-line or at a department store like Bergdorfs or Saks, but with buying a gift for someone, I must see it in particular person, they need to have higher customer support.
PLEASE Do not Store Here! The worst customer service I have experience in all luxurious retail. If you happen to need to purchase ferragamo (I do know some people love the consolation of their shoes) PLEASE go through a division store. Ferragamo seriously wants to improve their customer support, they have misplaced me as buyer for life, and as you see by way of other evaluations many costumers feel the identical means If you are going to have ridiculous return policies, then you definately absolutely need to notify the shopper Before the purchase is made.
terrible company service & bait/switch. bought pair of sneakers with defect. I called store and requested what to do they usually referred me to local shoe cobbler. Turns out (I) they’ve an really useful restore retailer in NJ, and (II) Once you Send THE Sneakers FOR Restore THEY VOID ANY Guarantee FOR Substitute. So I spent $650 on my sneakers, paid $100 to get them mounted (OUT OF MY POCKET), am told since they can’t be fixed and footwear were modified (in attempt to fix them) “HOPE You have An awesome DAY (AND You might be SHT OUT OF LUCK DUMB Buyer)”
I like this retailer. It is fairly giant and the shoe choice is gorgeous. They even have an assortment of collector’s sneakers that are impressed by the archives. In the event you love Florence and/or shoes, this is heaven. Rocky assisted me. She was easygoing and informative. This was an awesome experience.
I’m penning this review for Customer service/Phone Service for this store. Unfortunately I need to agree with the reviewers beneath that the staff has an angle. After buying slip ons, we had a observe up call to affirm delivery and billing data. The one that referred to as “G” was extremely impatient and rude. This isn’t the kind of therapy you would count on after purchasing $600+ greenback sneakers… I perceive that there is pleasure in the merchandise because of its quality. This offer you no excuse to be rude and brief along with your clients, including your paying ones. These staff are just looks. Don’t let your outfit get to your heads guys…
I am dumbfounded that this retailer has not gotten a review higher than three Stars since June of final year. That represents a colossal failure on the part of their management who I’m shocked are still employed. Any retailer that charges these costs better have customer service that’s on point. I’m speaking overly gracious, useful and apologetic individuals who facilitate an experience worthy of greater than 5 extra stars. Sadly, they don’t. Fortunately, they have competitors within the category I buy which is, in fact, shoes. Administration ought to probably take a visit to a local Nordstrom and see how they do business, paying cautious consideration to the staff’s demeanor and candor. The experience at this retailer and their rankings reflect an institutional failure in customer service which is inexcusable, especially in this economic system. Given the fact that they are the producer, I must assume that margins are at the least double what they are at Nordstrom, but they act like they’re doing me a favor. Add the 8.875% gross sales tax that I don’t have to pay in the good state of NJ, and there’s not an entire lot of grey space who’s going to get my money. People, your sneakers start at about $540. maybe the shopper experience you attempt to provide ought to mirror that. I acquired better service buying a pair of Converse at the mall from a high school child who known as me “dude”. You need to be ashamed.
I find coming directly to the shop a lot simpler than hunting and pecking on-line so you may see, feel and take a look at on the gadgets. Choice is respectable, I wish there have been more of every part. I did must knock off one star for his or her return coverage. I perceive they do not wish to get caught with the store product but that motivates me to only browse in the store and buy from massive title department shops as a result of they stand behind their return policy. As for gross sales associates, some are nice….they deal with me a lot better once i are available throughout the workday in my Armani go well with than they do on a Saturday after i’ve bought on denims and a sweatshirt….don’t actually respect that as I’m the identical individual with the identical checking account.
I had the worst customer service experience ever! not with the gross sales individual however with the delivery department, as a result of the sales person that helped me was off. After reading the evaluations I know have a transparent image why. They don’t perceive the mission, value or the requirements of a excessive-end model so I requested to be refunded before my buy was even shipped.
Lovely store! I’ve adored this model for quite sometime. This retailer has a Lovely format that praise the designs. The employees is pleasant and useful but not pushy.
We had an incredible experience as we speak and every time we come for a go to! Davide was wonderful in men’s part and even gave us fun restaurant suggestions!! We shall be again!
The shopping expertise is very unpleasant. The Asian guy who was new there received me the flawed product after I waited him for over 20 mins only for checkout. After returning house I found that was not even of the same design I wanted so I came again subsequent day. Additionally the price he advised me the primary day was slightly different from the price he claimed the following day (which he refused to acknowledge). I understand he just wants time to know his business more, however he looks as if he doesn’t care about his faults in any respect. It isn’t about the additional worth or the inconvenience exerted on me. It’s about the attitude he treats his buyer. Is it proper to be so arrogant and irresponsible as a salesperson in a high-finish luxury retailer
My assessment is directed for the Customer support/Phone Companies of Salvatore Ferragamo. Sadly I should agree with the opposite reviewers that there was perspective on part of the employees. We had bought slip ons, and the store requires verification of delivery tackle. The customer support lady “G” was extremely impatient and the other of what a high finish retailer is predicted to ship. This may be very disappointing service, given the sneakers weren’t “low-cost” by any means. I understand that it’s one thing to be happy with a product and know the model well. But this under no circumstances signifies that the store will be rude to its hardworking prospects. It is looking like these staff let being a high finish retailer get to their heads. Give it a break…
I don’t normally give out one star reviews until you earned it (that is my second). Nonetheless Ferragamo went out of their strategy to get this one. Stopped in after leaving Dolce to go to a few friends that work here. Went as much as the males’s division with my spouse and instantly felt uncomfortable as two of the women working there began to point at her and giggle to one another. Both of us were dressed quite nicely, me sporting a nice blazer, button down, jeans and boots and the wife also appropriately attired in a dress. Requested someone if either of my acquaintances were obtainable and was given a snooty reply. Guess what I don’t want something from right here. We shop on fifth as a result of we are able to, not as a result of you might have some basic human necessities important for life. Get a clue. Instantly turned and left, strolling previous the still giggling buffoons and over to Versace had been we get prime notch service Each TIME.
Stunning product and at all times nice service, Anthony is at all times helpful and provides great service both pre and put up purchase!
I bought two pairs of lovely shoes. I wore them and the plastic bows (three) broke off throughout the very first sporting. These bows lined up on the back of the ankle and had been a focal point. I returned to a neighborhood store in Scottsdale, who instructed me that he couldn’t refund the money, but, would return to New York. I had my receipt and had the supervisor make me a replica. I additionally took the managers card and had him write on the again of the card that I returned two pairs of footwear. 3 months later, I still had not been contacted nor, had I obtained a refund. I called the net customer service, who regarded up my order and said she would have appropriate personnel look into it. I did not receive a name, however, acquired an electronic mail that they were refunding one pair of footwear and returning the opposite pair. Not repairing the other pair, just returning It is a designer I won’t ever buy from once more due to their business practices. The sneakers are cute but, don’t hold up for sporting. Should have refunded each pair.
Obsessed with this store. Plenty of retailer on fifth Ave have snarky folks working there that cannot even afford the products they work for . Belief me I do know bc half of them are pals of mine. Anyways I always prefer to stop by Ferragamo and see what’s new. The associates within the lady’s department are amazingly form. They do not choose you no matter what. Form of jogs my memory of Barneys which is also wonderful. Love this store and wonderful workers within the lady’s
So the runway show for autumn/winter is very amazing..But what a tease!! Nearly nothing from the present is actually in their NYC “flagship” retailer!!!!!!! It turns out that many runway reveals from top designers are the truth is whole teases. So what’s the point Get the punter in, then say Oh sorry sir we did not truly make that. Discuss false advertising
Up until this level, I’ve by no means heard a salesperson talk about me behind my again. Just salvatore ferragamo blue embossed bifold wallet walked in, browsed round, requested a question about their sneakers. 2 seconds later and some feet away, he scoffs to a different salesperson about my sneaker question. Actually If you’re going to make detrimental feedback about customers and their ridiculous questions, a minimum of wait until they’re out of earshot! I do know 5th Ave is tough, in all probability plenty of vacationers asking the way to get to FAO or Central Park. But if you have been paying consideration, you’ll’ve observed that I walked in sporting $1500 Ferragamo boots. Definitely walked out with nothing. Get your stuff collectively guys, you are able to do way higher.
I don’t write critiques I like to read about them. Nevertheless the horrible customer service and satisfaction with on-line purchases is the worst I ever had. My bundle was not delivered. I was not capable of get a refund. It took me three weeks to get my cash again.
I’ve never felt the need to jot down such a detrimental evaluate in my life, however I wish I could give these folks adverse stars for the worst service ever. I am never buying from this retailer or designer once more after my expertise attempting to order a scarf for my stepmother for christmas this 12 months. Each single salesperson I spoke with was completely lazy and incompetent, both refusing to look for the scarf or placing me on hold for indefinite quantities of time. To prime it off, as soon as I lastly ordered the scarf, they messed up the order, didn’t even ship me the tracking number, and once i called once more to appropriate the mistake they informed me they couldn’t as a result of *I couldn’t remember the title of the associate I had called. Everyone here is lazy and incompetent, and i’ve never needed to deal with such horrible service in my life. All they did was switch me from one person to the subsequent, by no means taking any accountability for his or her errors. UNBELIEVABLE. Don’t waste your time with them.
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