655 5th Ave, Midtown East, New York, NY
Its a wonderful retailer layout, the selection is sort of nice compared to online as generally you want to see in person, what you’re buying with: High quality, Material Durability and Worth. The staff right here will greet but then not bother that will help you search for something, came in to discover a Father’s day present, was thinking about getting my father the Gancio or the penny loafer, couldnt receive any help so I left. Perhaps I’ll try again for another occasion, as with Ferragamo for myself I store online or at a department retailer like Bergdorfs or Saks, but with shopping for a present for someone, I need to see it in individual, they should have better customer support.
PLEASE Don’t Store Right here! The worst customer service I’ve experience in all luxurious retail. If you happen to need to purchase ferragamo (I do know some individuals love the consolation of their sneakers) PLEASE undergo a department store. Ferragamo critically needs to enhance their customer service, they’ve lost me as customer for all times, and as you see by different reviews many costumers feel the identical means If you’ll have ridiculous return policies, then you definitely completely must notify the customer Earlier than the purchase is made.
horrible corporate service & bait/switch. purchased pair of sneakers with defect. I known as retailer and requested what to do and they referred me to local shoe cobbler. Seems (I) they’ve an beneficial repair store in NJ, and (II) When you Send THE Footwear FOR Restore THEY VOID ANY Warranty FOR Replacement. So I spent $650 on my shoes, paid $a hundred to get them fixed (OUT OF MY POCKET), am informed since they cannot be fastened and sneakers had been modified (in try to repair them) “HOPE You might have An incredible DAY (AND You’re SHT OUT OF LUCK DUMB Customer)”
I love this store. It’s quite massive and the shoe selection is beautiful. They even have an assortment of collector’s sneakers which can be impressed by the archives. If you happen to love Florence and/or footwear, that is heaven. Rocky assisted me. She was easygoing and informative. This was an important expertise.
I am penning this review for Customer service/Telephone Service for this store. Sadly I need to agree with the reviewers below that the staff has an attitude. After purchasing slip ons, we had a observe up call to confirm transport and billing data. The one who called “G” was extraordinarily impatient and rude. This is not the type of treatment you’ll anticipate after buying $600+ dollar shoes… I understand that there is satisfaction in the products due to its high quality. This provide you with no excuse to be rude and quick with your prospects, together with your paying ones. These workers are just seems to be. Don’t let your outfit get to your heads guys…
I am dumbfounded that this store has not gotten a evaluate larger than 3 Stars since June of final 12 months. That represents a colossal failure on the a part of their management who I’m stunned are nonetheless employed. Any retailer that expenses these costs better have customer service that is on level. I’m speaking overly gracious, useful and apologetic people who facilitate an experience worthy of greater than 5 extra stars. Sadly, they do not. Fortunately, they’ve competitors in the class I buy which is, of course, footwear. Management ought to probably take a trip to a local Nordstrom and see how they do business, paying cautious consideration to the employees’s demeanor and candor. The experience at this store and their ratings reflect an institutional failure in customer support which is inexcusable, particularly in this financial system. Given the fact that they are the manufacturer, I should assume that margins are no less than double what they’re at Nordstrom, but they act like they’re doing me a favor. Add the 8.875% sales tax that I do not have to pay in the nice state of NJ, and there’s not an entire lot of gray area who’s going to get my cash. People, your sneakers start at about $540. perhaps the client experience you attempt to offer should replicate that. I acquired higher service buying a pair of Converse on the mall from a high school child who known as me “dude”. You need to be ashamed.
I discover coming directly to the shop a lot easier than searching and pecking on-line so you’ll be able to see, feel and take a look at on the gadgets. Selection is respectable, I wish there were extra of all the pieces. I did need to knock off one star for his or her return policy. I understand they do not need to get stuck with the shop product however that motivates me to simply browse in the store and purchase from large name department stores because they stand behind their return policy. As for sales associates, some are good….they treat me much better once i come in throughout the workday in my Armani suit than they do on a Saturday when i’ve received on jeans and a sweatshirt….do not really admire that as I’m the same person with the identical bank account.
I had the worst customer service experience ever! not with the sales individual but with the transport division, because the gross sales individual that helped me was off. After studying the opinions I do know have a transparent picture why. They do not perceive the mission, worth or the standards of a high-finish brand so I requested to be refunded earlier than my purchase was even shipped.
Lovely retailer! I’ve adored this brand for fairly sometime. This store has a Lovely structure that compliment the designs. The employees is friendly and helpful however not pushy.
We had an awesome expertise immediately and each time we come for a go to! Davide was great in men’s section and even gave us enjoyable restaurant tips!! We will probably be back!
The procuring experience may be very unpleasant. The Asian man who was new there got me the improper product after I waited him for over 20 mins just for checkout. After returning dwelling I discovered that was not even of the identical design I wished so I came back subsequent day. Also the value he informed me the first day was barely totally different from the worth he claimed the following day (which he refused to recognize). I perceive he just needs time to know his enterprise extra, but he looks like he does not care about his faults in any respect. It is not about the additional value or the inconvenience exerted on me. It is about the perspective he treats his customer. Is it proper to be so arrogant and irresponsible as a salesperson in a excessive-end luxury store
My evaluate is directed for the Customer service/Telephone Providers of Salvatore Ferragamo. Sadly I need to agree with the other reviewers that there was attitude on a part of the workers. We had bought slip ons, and the shop calls for verification of transport deal with. The customer support lady “G” was extremely impatient and the alternative of what a excessive end store is expected to deliver. This may be very disappointing service, given the sneakers weren’t “low cost” by any means. I perceive that it is one thing to be pleased with a product and know the brand nicely. But this under no circumstances signifies that the shop could be rude to its hardworking customers. It’s wanting like these staff let being a high end retailer get to their heads. Give it a break…
I don’t normally give out one star critiques unless you earned it (this is my second). Nonetheless Ferragamo went out of their technique to get this one. Stopped in after leaving Dolce to visit a few associates that work right here. Went up to the men’s division with my spouse and immediately felt uncomfortable as two of the girls working there started to level at her and giggle to one another. Each of us had been dressed fairly properly, me carrying a pleasant blazer, button down, jeans and boots and the spouse additionally appropriately attired in a gown. Requested someone if both of my acquaintances had been out there and was given a snooty reply. Guess what I don’t want something from here. We store on fifth as a result of we can, not as a result of you might have some primary human necessities important for life. Get a clue. Immediately turned and left, walking previous the nonetheless giggling buffoons and over to Versace have been we get high notch service Each TIME.
Lovely product and at all times nice service, Anthony is at all times useful and offers nice service both pre and submit buy!
I purchased two pairs of stunning footwear. I wore them and the plastic bows (three) broke off during the very first wearing. These bows lined up on the back of the ankle and were a focal point. I returned to a local retailer in Scottsdale, who advised me that he could not refund the money, but, would return to New York. I had my receipt and had the manager make me a copy. I also took the managers card and had him write on the back of the card that I returned two pairs of footwear. Three months later, I nonetheless had not been contacted nor, had I acquired a reversible red ferragamo belt fake refund. I referred to as the web customer support, who looked up my order and mentioned she would have applicable personnel look into it. I did not obtain a call, however, got an email that they had been refunding one pair of sneakers and returning the other pair. Not repairing the opposite pair, just returning This can be a designer I will never purchase from again due to their enterprise practices. The footwear are cute however, do not hold up for wearing. Ought to have refunded both pair.
Obsessive about this retailer. A variety of retailer on fifth Ave have snarky people working there that can’t even afford the merchandise they work for . Trust me I do know bc half of them are mates of mine. Anyways I at all times like to cease by Ferragamo and see what’s new. The associates within the girl’s department are amazingly variety. They do not decide you no matter what. Kind of reminds me of Barneys which can be glorious. Love this retailer and superb staff within the girl’s
So the runway present for autumn/winter could be very superb..But what a tease!! Virtually nothing from the present is actually of their NYC “flagship” store!!!!!!! It seems that many runway shows from prime designers are actually complete teases. So what is the purpose Get the punter in, then say Oh sorry sir we didn’t actually make that. Speak about false advertising
Up until this level, I’ve never heard a salesperson discuss me behind my back. Simply walked in, browsed around, asked a query about their sneakers. 2 seconds later and a few ft away, he scoffs to another salesperson about my sneaker query. Really If you are going to make damaging comments about prospects and their ridiculous questions, at least wait till they are out of earshot! I know fifth Ave is rough, probably a whole lot of tourists asking methods to get to FAO or Central Park. However in the event you had been paying consideration, you would’ve noticed that I walked in carrying $1500 Ferragamo boots. Positively walked out with nothing. Get your stuff collectively guys, you can do means better.
I do not write evaluations I wish to read about them. Nonetheless the horrible reversible red ferragamo belt fake customer service and satisfaction with on-line purchases is the worst I ever had. My package was not delivered. I was not in a position to get a refund. It took me three weeks to get my money back.
I’ve never felt the necessity to write down such a unfavorable evaluation in my life, however I want I might give these people unfavorable stars for the worst service ever. I am by no means shopping for from this retailer or designer once more after my experience trying to order a scarf for my stepmother for christmas this yr. Every single salesperson I spoke with was fully lazy and incompetent, both refusing to search for the scarf or placing me on hold for indefinite amounts of time. To top it off, once I finally ordered the scarf, they messed up the order, did not even ship me the monitoring quantity, and once i known as again to right the error they instructed me they couldn’t because *I could not remember the name of the affiliate I had called. Everybody right here is lazy and incompetent, and i’ve by no means had to deal with such terrible service in my life. All they did was transfer me from one individual to the next, never taking any duty for their errors. UNBELIEVABLE. Do not waste your time with them.
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