If you are like me, you’ve most likely been with the brand for the last decade. You have watched your favourite pair of Ferragamo footwear increase 33 percent in price. And you’ve got seen the same enhance all across the product line, from belts to ties to clothes.
So with a 33 p.c enhance in the luxurious retail market, you would come to expect that such a prestigious model follow the quality of workmanship that elevated them into turning into an internationally renowned success, proper?
You would not count on them to simply dwell off their fame and lower corners in their manufacturing processes like many of the vehicle makers have executed, right?
Well, that’s just not the case.
Ferragamo has determined that they don’t seem to be solely going to extend their bottom line from the front end, they’re going to do the same from the back. And to do this, what they should skimp on is workmanship.
I purchased a belt from Saks Fifth Avenue a month and a half in the past before after a few years of wear, my older Ferragamo belt was falling apart. It was on the more expensive aspect. It retailed for close to $500.
When you purchase a belt that costs $500, you expect sturdiness, power and an merchandise which you could cherish for years, if not not less than a 12 months. One thing made of the identical high quality as the last belt from the identical model that you simply bought.
NOT Something That may Start to FALL APART AFTER THE FOURTH Put on.
As soon as I took off my belt on Saturday, the seams on the side started to come off.
Have you learnt what happens after that?
THE BELT IS DESTINED TO Break up IN HALF!
I despatched out a tweet to Ferragamo asking if they’d replace the belt. You realize what’s loopy about this half?
I used to be RIDICULED by the Twitter community for having a fake belt. This Genuine belt I bought from a TRUSTED RETAILER was being called Pretend.
They stated issues like:
@Choibolsan: Seems to be like a Made in China fake manufacturing. Are you certain you may have bought it at Saks not at Sucks?
@Ponchomayto: it’s a pretend belt, and if it’s not pretend, it is a defect then, but the stitching doesn’t look original
@Guisebule: Faux, you may tell from the stitching quality and why its falling apart.
@tanerojuthero: Quite common in Africa, particularly from chinese language merchandise, it is about all the things not simply belts.
Do you know the way embarrassing that is when you will have ninety,000 Twitter followers they usually’re calling your product Faux, saying it’s a knock off from CHINA and it gets compared to shoddy products in AFRICA? Especially when the belt was supposedly made in Italy?
I felt so embarrassed afterwards and just wished to cover my face and felt like a whole disgrace.
I’ve been in GQ Magazine with Will Ferrell and i’ve by no means purchased a pretend luxury merchandise in my life.
And here I’m, being known as out for buying a “faux” belt from what was once my most beloved model. The one I’ve gone to for the final decade to purchase my footwear and my belts.
As embarrassing as that was, I determined to name Saks and ask them if I could get the contact data for Ferragamo to return my defective belt. They determined to take the step up and supply me a full refund, however I wished extra from Ferragamo for the embarrassment I had to encounter after that tweet that I despatched out, so I determined to present them a call. Wouldn’t you want that too?
I talked to Carmen of their customer support department. Do you know what they said when i advised them about what happened?
Carmen “The vendor is answerable for the defect and if they’re providing you a refund, that’s all that we are able to do.”
I advised her that this was not a sales situation. This had nothing to do with the retail outlet. This was a manufacturing challenge — and because the producer of the corporate, she wanted to step up and resolve the concern.
She mentioned she wouldn’t do this. Then she continued on to say that “The vendor is answerable for the defect, not the manufacturer.”
So I requested if Ferragamo would take any duty for this. She mentioned no. I requested her if I could quote her on that. She mentioned yes.
So here we are. Ferragamo isn’t the same model you’ve grown to love over the a long time. They are a fraud that is living off their reputation, like many of the other firms out there who’re skimping on their manufacturing processes and making poor quality merchandise.
And guess what. When you proceed to buy their merchandise, you could possibly be subsequent.
And the way are you going to really feel when they kick you to the curb and say there’s nothing they will do for you?
It is sad to say that I once beloved Ferragamo, however I will never be buying one other product from them again.
And before you buy another Ferragamo product, you might wish to suppose twice about how they treated me, as a result of that is what is in retailer for you when your product fails.
Ferragamo, I bid you adieu. Good luck surviving in the following decade, especially when I will be quoting Carmen at your corporate workplaces in every single article I publish about poor quality, customer support and workmanship in the articles I publish within the media shops I work with.