Salvatore Ferragamo Evaluations, Complaints, Customer Care Service
Assessment: I simply want to specific my disappointment with Ferragamo. I bought my belt in Singapore on 10/**/2014 and after couple months, the belt beginning to indicate scuff ferragamo fileo wallet blue and it tears open a little bit on the stitching.
I brought the belt and the receipt to the *** *** in Bellevue, WA on 7/**/15 since it is nonetheless beneath 1-yr warranty. After not hearing something again from them for more than 6 weeks, I called in today 9/**/15 and ask in regards to the status and discuss to Peter. Peter first instructed me it’s still in course of then after couple minutes talking, he said that it truly will value $forty to restore.
I was astounded by this, I exploit this belt the identical approach as I used my different belts (Gucci, Hermes). If you have almost any concerns about where by as well as the best way to employ Luxottica, you’ll be able to e mail us at our internet site. Different belts undoubtedly haven’t got this problem so this is clearly a defective product (or lack of quality management by Ferragamo ). Not ferragamo fileo wallet blue only that Ferragamo refused to restore the belt when it’s still beneath warranty but it took greater than 6 weeks to truly give me an estimate I’m wondering how long it is going to take if I want to go forward with the restore.
Recently, I bought Ferragamo shoes from *** and when one of many stitches free after utilizing it for lower than a week, they rapidly provide me to refund/alternate the sneakers (I opted for exchange and the footwear still look nice after 2 months). You guys probably ought to study customer service from ***. I opted to not go forward with the restore if I have to pay for it.Desired Settlement: I’d like for the belt to be replaced or refund the whole SGD $490
At the moment, I have been contacted directly by Salvatore Ferragamo concerning complaint ID ***, and I have ship again the affected product and still ready for it to be fixed. I’ll update the case once I obtained the merchandise back.