655 fifth Ave, Midtown East, New York, NY
Its a lovely store format, the choice is kind of good in comparison with on-line as sometimes you want to see in particular person, what you are shopping for with: Quality, Materials Durability and Value. The workers right here will greet however then not hassle that will help you look for something, came in to find a Father’s day present, was thinking about getting my father the Gancio or the penny loafer, couldnt receive any assistance so I left. Perhaps I will try once more for an additional occasion, as with Ferragamo for myself I store on-line or at a division store like Bergdorfs or Saks, but with shopping for a present for somebody, I should see it in individual, they should have higher customer service.
PLEASE Do not Shop Here! The worst customer support I’ve expertise in all luxurious retail. When you want to purchase ferragamo (I do know some folks love the comfort of their sneakers) PLEASE undergo a division retailer. Ferragamo significantly wants to enhance their customer service, they have misplaced me as customer for life, and as you see by other evaluations many costumers feel the same method If you’ll have ridiculous return insurance policies, then you definitely absolutely must notify the customer Earlier than the purchase is made.
terrible company service & bait/swap. bought pair of sneakers with defect. I called retailer and asked what to do and so they referred me to native shoe cobbler. Turns out (I) they have an really helpful restore retailer in NJ, and (II) When you Ship THE Shoes FOR Restore THEY VOID ANY Guarantee FOR Alternative. So I spent $650 on my footwear, paid $a hundred to get them fixed (OUT OF MY POCKET), am informed since they can’t be fastened and sneakers had been modified (in attempt to repair them) “HOPE You’ve got An important DAY (AND You’re SHT OUT OF LUCK DUMB Customer)”
I like this store. It is fairly giant and the shoe selection is gorgeous. They even have an assortment of collector’s shoes which are impressed by the archives. If you happen to love Florence and/or sneakers, that is heaven. Rocky assisted me. She was easygoing and informative. This was a terrific experience.
I’m penning this evaluate for Customer service/Cellphone Service for this store. Sadly I must agree with the reviewers beneath that the staff has an angle. After buying slip ons, we had a comply with up name to affirm transport and billing data. The person who referred to as “G” was extraordinarily impatient and rude. This is not the type of treatment you’d anticipate after purchasing $600+ dollar footwear… I understand that there’s pleasure in the products because of its high quality. This offer you no excuse to be rude and quick with your customers, including your paying ones. These workers are just seems. Don’t let your outfit get to your heads guys…
I am dumbfounded that this store has not gotten a evaluation better than three Stars since June of last 12 months. That represents a colossal failure on the a part of their administration who I’m shocked are still employed. Any retailer that charges these prices better have customer support that is on point. I’m speaking overly gracious, helpful and apologetic individuals who facilitate an experience worthy of greater than 5 more stars. Sadly, they don’t. Happily, they have competition within the class I purchase which is, after all, footwear. Administration ought to probably take a trip to a neighborhood Nordstrom and see how they do enterprise, paying cautious attention to the staff’s demeanor and candor. The experience at this retailer and their ratings replicate an institutional failure in customer service which is inexcusable, especially in this economy. Given the fact that they’re the manufacturer, I must assume that margins are not less than double what they are at Nordstrom, yet they act like they’re doing me a favor. Add the 8.875% sales tax that I do not need to pay in the nice state of NJ, and there’s not a whole lot of grey space who’s going to get my cash. Individuals, your shoes start at about $540. perhaps the shopper expertise you attempt to offer should replicate that. I obtained better service buying a pair of Converse on the mall from a highschool kid who known as me “dude”. You need to be ashamed.
I find coming on to the store much simpler than hunting and pecking on-line so you’ll be able to see, really feel and take a look at on the items. Selection is first rate, I want there have been more of every thing. I did must knock off one star for his or her return policy. I perceive they don’t wish to get caught with the shop product however that motivates me to just browse in the shop and buy from big title shops because they stand behind their return policy. As for sales associates, some are good….they deal with me significantly better after i are available in throughout the workday in my Armani suit than they do on a Saturday once i’ve received on jeans and a sweatshirt….do not actually appreciate that as I am the same person with the same bank account.
I had the worst customer service experience ever! not with the gross sales individual however with the transport department, as a result of the sales individual that helped me was off. After reading the reviews I know have a transparent image why. They do not understand the mission, worth or the standards of a high-end brand so I asked to be refunded earlier than my buy was even shipped.
Lovely retailer! I’ve adored this brand for quite someday. This store has a Lovely layout that compliment the designs. The staff is friendly and useful but not pushy.
We had a terrific expertise in the present day and each time we come for a visit! Davide was wonderful in males’s section and even gave us enjoyable restaurant tips!! We will probably be back!
The shopping experience may be very unpleasant. The Asian man who was new there acquired me the flawed product after I waited him for over 20 mins only for checkout. After returning dwelling I discovered that was not even of the same design I needed so I came again next day. Additionally the value he advised me the primary day was slightly totally different from the value he claimed the next day (which he refused to acknowledge). I understand he just needs time to know his business extra, however he looks as if he does not care about his faults at all. It is not about the additional price or the inconvenience exerted on me. It is concerning the perspective he treats his customer. Is it right to be so arrogant and irresponsible as a salesperson in a excessive-finish luxury store
My evaluate is directed for the Customer support/Phone Providers of Salvatore Ferragamo. Unfortunately I must agree with the other reviewers that there was angle on a part of the employees. We had bought slip ons, and the shop calls for verification of delivery handle. The customer service lady “G” was extremely impatient and the alternative of what a excessive finish retailer is anticipated to deliver. This could be very disappointing service, given the sneakers weren’t “low cost” by any means. I perceive that it’s one factor to be proud of a product and know the brand well. But this by no means signifies that the store might be rude to its hardworking prospects. It’s trying like these workers let being a excessive end store get to their heads. Give it a break…
I do not normally give out one star reviews except you earned it (this is my second). However Ferragamo went out of their option to get this one. Stopped in after leaving Dolce to go to a few friends that work right here. Went up to the men’s department with my spouse and immediately felt uncomfortable as two of the women working there began to point at her and giggle to each other. Both of us had been dressed fairly properly, me sporting a nice blazer, button down, jeans and boots and the spouse also appropriately attired in a gown. Requested someone if both of my acquaintances were obtainable and was given a snooty reply. Guess what I don’t need anything from right here. We store on 5th as a result of we can, not as a result of you have some primary human requirements essential for all times. Get a clue. Immediately turned and left, walking previous the nonetheless giggling buffoons and over to Versace had been we get prime notch service Each TIME.
Stunning product and all the time nice service, Anthony is all the time useful and offers nice service each pre and submit purchase!
I purchased two pairs of beautiful sneakers. I wore them and the plastic bows (3) broke off through the very first sporting. These bows lined up on the back of the ankle and were a focal point. I returned to an area store in Scottsdale, who told me that ferragamo boxset he couldn’t refund the cash, however, would return to New York. I had my receipt and had the supervisor make me a replica. I additionally took the managers card and had him write on the again of the card that I returned two pairs of sneakers. Three months later, I nonetheless had not been contacted nor, had I received a refund. I referred to as the web customer service, who regarded up my order and mentioned she would have applicable personnel look into it. I didn’t obtain a call, however, obtained an electronic mail that they had been refunding one pair of footwear and returning the opposite pair. Not repairing the opposite pair, just returning This is a designer I will never purchase from again because of their enterprise practices. The sneakers are cute however, do not hold up for carrying. Should have refunded both pair.
Obsessed with this retailer. Plenty of retailer on fifth Ave have snarky people working there that cannot even afford the merchandise they work for . Belief me I do know bc half of them are friends of mine. Anyways I all the time prefer to cease by Ferragamo and see what’s new. The associates within the woman’s division are amazingly form. They don’t choose you it doesn’t matter what. Type of reminds me of Barneys which is also excellent. Love this retailer and wonderful employees within the girl’s
So the runway show for autumn/winter could be very superb..But what a tease!! Almost nothing from the show is definitely in their NYC “flagship” store!!!!!!! It turns out that many runway shows from prime designers are in reality whole teases. So what’s the purpose Get the punter in, then say Oh sorry sir we didn’t really make that. Speak about false promoting
Up till this level, I’ve never heard a salesperson discuss me behind my again. Simply walked in, browsed round, asked a question about their sneakers. 2 seconds later and a few ft away, he scoffs to a different salesperson about my sneaker query. Actually If you’re going to make unfavourable comments about prospects and their ridiculous questions, not less than wait till they are out of earshot! I know 5th Ave is tough, in all probability quite a lot of vacationers asking the way to get to FAO or Central Park. However in the event you have been paying attention, you’d’ve noticed that I walked in wearing $1500 Ferragamo boots. Definitely walked out with nothing. Get your stuff collectively guys, you are able to do approach better.
I don’t write evaluations I prefer to read about them. Nonetheless the horrible customer support and satisfaction with on-line purchases is the worst I ever had. My package was not delivered. I was not capable of get a refund. It took me three weeks to get my money again.
I’ve by no means felt the need to jot down such a adverse review in my life, but I want I might give these individuals unfavorable stars for the worst service ever. I am by no means shopping for from this store or designer again after my expertise trying to order a scarf for my stepmother for christmas this year. Every single salesperson I spoke with was completely lazy and incompetent, either refusing to search for the scarf or placing me on hold for indefinite quantities of time. To high it off, once I lastly ordered the scarf, they messed up the order, did not even ship me the monitoring number, and once i called once more to correct the error they told me they couldn’t because *I could not remember the title of the associate I had known as. Everyone here is lazy and incompetent, and i’ve never had to deal with such horrible service in my life. All they did was transfer me from one particular person to the subsequent, by no means taking any duty for their errors. UNBELIEVABLE. Don’t waste your time with them.